Shipping policy
Anchors & Pixels LLC
Last updated: June 2026 | Effective upon publication at: https://anchorsandpixels.com/policies/shipping-policy
PRODUCTION TIME
Every item is made to order. Please allow approximately 5–7 business days for production before your order ships. Production times are estimates and may be longer during peak seasons or high-demand periods. You will receive a shipping confirmation with tracking information once your order leaves our workshop.
DOMESTIC SHIPPING — UNITED STATES
Shipping rates are calculated at checkout based on destination, package weight, and selected service. Transit times begin after production is complete and do not include production days.
Service
Standard — 3–7 business days — USPS, UPS, FedEx
Expedited — 2–3 business days — UPS, FedEx
Overnight / Priority — 1–2 business days — UPS, FedEx
Carrier selection: We reserve the right to select the carrier for your shipment based on destination, package weight, and service availability.
PO Boxes and military addresses (APO/FPO/DPO): UPS and FedEx are unable to deliver to PO Boxes or military addresses. USPS will be used for these destinations.
INTERNATIONAL SHIPPING — WORLDWIDE
Shipping rates are calculated at checkout. International transit times are estimates only and may vary due to customs processing, local carrier handling, and other factors outside our control.
Standard international — 7–21 business days — USPS, UPS, FedEx, DHL
Expedited international — 3–7 business days — DHL, FedEx, UPS
Carrier selection: We reserve the right to select the carrier for your shipment based on destination, package weight, and service availability.
Restricted destinations: We reserve the right to decline shipments to destinations where carrier service is unavailable, restricted by law, or subject to international sanctions. If we are unable to ship to your location, we will notify you and issue a full refund.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, and fees assessed by the destination country. These charges are the responsibility of the buyer and are not included in our shipping rates.
Customs policies vary widely by country. We recommend contacting your local customs office for information on charges that may apply before placing your order.
All international shipments are declared at their full value in accordance with applicable law. We are unable to mark packages as “gifts” or undervalue declarations.
ADDRESS ACCURACY
Please ensure your shipping address is correct and complete before placing your order. We are not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided at checkout.
If you realize your address is incorrect, contact us immediately at orders@anchorsandpixels.com. We will do our best to update it before shipment, but cannot guarantee changes once an order has been processed with the carrier.
LOST, STOLEN & DELAYED PACKAGES
While title and risk of loss passes to you upon transfer to the carrier (as outlined in our Terms of Service), we will make reasonable efforts to assist in resolving shipping issues on your behalf.
Lost in transit — If your tracking shows no movement for more than 15 business days (domestic) or 30 business days (international), contact us at orders@anchorsandpixels.com and we will work with the carrier to investigate and resolve the issue.
Marked as delivered but not received — Please check with neighbors and your local carrier office first. If the package is still not found, contact us within 7 days of the marked delivery date (domestic) or 14 days (international). Include your order number and tracking number.
Carrier delays — Once a package is in the hands of the carrier, we are not responsible for delays caused by weather, carrier backlogs, or customs processing. Transit estimates are not guarantees.
For information on packages refused at delivery or returned to sender, please refer to the “Refused Delivery” section of our Return & Refund Policy.
CONTACT
Questions about your shipment? Contact us at orders@anchorsandpixels.com with your order number and we’ll respond within 1–2 business days.