Refund policy

Anchors & Pixels LLC

Last updated: June 2026     |     Effective upon publication at: https://anchorsandpixels.com/policies/refund-policy

All sales are final

All items sold by Anchors & Pixels LLC are made to order — crafted by hand specifically for you after your purchase. Because every piece is custom-made, we do not accept returns, exchanges, or cancellationsonce an order has been placed. All sales are final. Please review your order details carefully before completing checkout.

Order changes

If you need to make a change to your order, you must contact us immediately after placing it. We begin production quickly — typically within 1 business day — and no changes will be accepted once your order has entered the 5–7 business day production window. We cannot guarantee that a change request received after purchase will be accommodated.

To request a change, contact us at orders@anchorsandpixels.com with your order number and the details of the change needed.

Damages and issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

To report a problem, contact us at orders@anchorsandpixels.com with your order number, a clear photo of the damage or defect, and a brief description of the issue. We will respond within 1–2 business days.

If your package appears to be lost or delayed in transit, please refer to our Shipping Policy for guidance on next steps and timeframes.

Exceptions / non-returnable items

Because all of our products are custom-made to order — including Perler bead artwork, Cricut-made items, and 3D printed goods — all items are non-returnable. We are unable to accept returns for change of mind or errors made during checkout.

Please get in touch before purchasing if you have questions or concerns about your specific item.

Exchanges

Because all items are custom-made, we do not offer exchanges. If you received a damaged, defective, or incorrect item, please contact us and we will make it right by producing a replacement at no cost to you.

Refused delivery

Because all items are made to order and produced specifically for you, refused or unclaimed deliveries are not eligible for a refund. If a package is returned to us due to refusal or failure to collect, we will contact you to arrange re-shipment at your cost. Packages not claimed within 30 days of our notification will be considered abandoned.

European Union — 14-day cooling off period

Under Article 16(c) of EU Directive 2011/83/EU, the standard 14-day cooling-off right does not apply to goods made to a consumer’s specifications or clearly personalised. Because all Anchors & Pixels products are custom-made to order, they are exempt from the EU cooling-off right.

If you believe your order may qualify for an exception, please contact us at orders@anchorsandpixels.com and we will review your situation in good faith.

Refunds

Refunds are only issued in cases of damaged, defective, or incorrect items that cannot be replaced. If we are unable to produce a suitable replacement — for example, due to material unavailability or discontinuation of the item — a full refund will be issued to your original payment method.

We will notify you once we have evaluated your claim and let you know whether a replacement or refund has been approved. If a refund is approved, please allow up to 10 business days for it to appear on your original payment method, plus any additional processing time from your bank or credit card company.

If more than 15 business days have passed since we approved your refund, please contact us at orders@anchorsandpixels.com.

Contact

For any questions about your order or this policy, contact us at orders@anchorsandpixels.com — we respond within 1–2 business days.